Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how taya365net ("we," "us," "our," or "the Platform") collects, uses, stores, and discloses personal information from users ("you," "your," or "Player") who access or use the taya365net website and related services. This Policy applies to all users of the Platform, including registered account holders and visitors.

By using taya365net, you consent to the collection and use of your personal information as described in this Policy. If you do not agree with the terms of this Policy, please do not use the Platform. We encourage you to read this Policy carefully and contact us if you have any questions.

This Policy is incorporated into and forms part of our Terms and Conditions. Capitalized terms not defined in this Policy have the meanings given to them in the Terms and Conditions.

2. Information We Collect

taya365net collects personal information that is necessary to provide our services, verify your identity, process transactions, and comply with legal obligations. The types of information we collect include:

2.1 Information You Provide Directly

• Registration Information: Full legal name, date of birth, email address, mobile number, and residential address when you create an account.
• Identity Verification Documents: Government-issued ID (such as a Philippine passport, driver's license, SSS ID, or UMID), proof of address, and other documents required for Know Your Customer (KYC) compliance.
• Payment Information: GCash account details, PayMaya account details, bank account information (BDO, BPI, Metrobank), and other payment method details necessary to process deposits and withdrawals.
• Communications: Messages, emails, and chat transcripts when you contact our customer support team.
• Responsible Gaming Information: Deposit limits, session limits, self-exclusion requests, and other responsible gaming preferences you set on the Platform.

2.2 Information Collected Automatically

• Device Information: IP address, device type, operating system, browser type and version, and unique device identifiers.
• Usage Data: Pages visited, games played, betting history, session duration, click patterns, and other interactions with the Platform.
• Location Data: General geographic location derived from your IP address, used to verify that you are accessing the Platform from a permitted jurisdiction.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, and similar technologies used to maintain your session, remember your preferences, and analyze Platform usage.

2.3 Information from Third Parties

• Payment Processors: Transaction confirmation data from GCash, PayMaya, and banking partners to verify deposits and withdrawals.
• Identity Verification Services: Data from third-party KYC providers used to verify your identity and age.
• Fraud Prevention Services: Risk scores and fraud indicators from third-party fraud detection services.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

Purpose	Legal Basis
Creating and managing your account	Performance of contract
Verifying your identity and age (KYC)	Legal obligation / Legitimate interest
Processing deposits and withdrawals	Performance of contract
Detecting and preventing fraud, money laundering, and abuse	Legal obligation / Legitimate interest
Providing customer support	Performance of contract / Legitimate interest
Sending promotional offers and bonuses (with your consent)	Consent
Analyzing Platform usage to improve services	Legitimate interest
Enforcing Terms and Conditions and responsible gaming policies	Performance of contract / Legal obligation
Complying with legal and regulatory requirements	Legal obligation

We do not use your personal information for purposes beyond those listed above without obtaining your explicit consent. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. How We Share Your Information

taya365net does not sell your personal information. However, we may share your information with trusted third parties in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment Processors: GCash, PayMaya, BDO, BPI, Metrobank, and other payment partners to process deposits and withdrawals.
• Game Providers: Licensed third-party game developers who provide casino games, slots, bingo, and other gaming content on the Platform.
• Identity Verification Services: KYC providers who verify your identity and age.
• Fraud Prevention Services: Third-party fraud detection and risk management providers.
• Cloud Hosting Providers: Secure data storage and server infrastructure providers.
• Customer Support Tools: Live chat, email, and ticketing system providers.

All service providers are contractually obligated to protect your personal information and use it only for the purposes we specify. They are not permitted to use your data for their own purposes or share it with other parties.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement, regulatory authorities, or government agencies if required by law or if we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, or subpoenas.
• Cooperate with investigations by PAGCOR or other regulatory bodies.
• Protect the rights, property, or safety of taya365net, our users, or the public.
• Detect, prevent, or address fraud, security issues, or technical problems.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on the Platform before your information is transferred and becomes subject to a different privacy policy.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Account Information: Retained for the duration of your account and for five (5) years after account closure to comply with anti-money laundering (AML) and financial record-keeping requirements.
• Transaction Records: Retained for seven (7) years after the transaction date to comply with tax and financial regulations.
• Identity Verification Documents: Retained for five (5) years after account closure as required by KYC regulations.
• Marketing Communications: Retained until you opt out or withdraw consent, after which we will delete your data within thirty (30) days.
• Usage Data and Cookies: Retained for up to two (2) years for analytics and Platform improvement purposes.

After the applicable retention period expires, we will securely delete or anonymize your personal information so that it can no longer be associated with you.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request a copy of the personal information we hold about you. To request access, contact our customer support team at [email protected]. We will provide the information in a commonly used electronic format within thirty (30) days of your request.

6.2 Right to Correction

If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. You can update most information directly in your account settings, or contact customer support for assistance.

6.3 Right to Deletion

You have the right to request deletion of your personal information, subject to certain exceptions. We may be required to retain certain information to comply with legal obligations, resolve disputes, or enforce our Terms and Conditions. To request deletion, contact customer support.

6.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data or object to our processing.

6.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider where technically feasible.

6.6 Right to Withdraw Consent

If we process your personal information based on your consent (such as for marketing communications), you have the right to withdraw that consent at any time. To opt out of marketing emails, click the "unsubscribe" link in any promotional email, or contact customer support.

6.7 Right to Object

You have the right to object to our processing of your personal information for direct marketing purposes or when we process your data based on legitimate interests. We will stop processing your data unless we have compelling legitimate grounds to continue.

7. Cookies and Tracking Technologies

taya365net uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use the Platform.

7.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly. These cookies enable core features such as account login, session management, and security.
• Performance Cookies: Collect anonymous data about how you use the Platform, such as which pages you visit and how long you stay. This helps us improve the Platform.
• Functionality Cookies: Remember your preferences, such as language settings and display options, to provide a personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising. These cookies are only used with your consent.

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect your ability to use certain features of the Platform. To learn more about managing cookies, visit your browser's help section.

8. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols.
• Secure Data Storage: Personal information is stored on secure servers with restricted access. Only authorized personnel with a legitimate need can access your data.
• Regular Security Audits: We conduct regular security assessments and vulnerability testing to identify and address potential risks.
• Access Controls: We use role-based access controls and multi-factor authentication to limit access to sensitive data.
• Employee Training: Our staff receive regular training on data protection and security best practices.

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to protecting your data to the best of our ability.

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside the Philippines where our service providers are located. These countries may have different data protection laws than the Philippines. When we transfer your data internationally, we ensure that appropriate safeguards are in place, such as standard contractual clauses or other legally recognized transfer mechanisms.

10. Children's Privacy

taya365net is not intended for individuals under the age of twenty-one (21). We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected information from a person under 21, we will delete that information immediately. If you believe we have collected information from a minor, please contact us at [email protected].

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Platform features. When we make material changes, we will notify you by posting the updated Policy on the Platform and updating the "Last Updated" date below. We encourage you to review this Policy periodically. Your continued use of the Platform after changes are posted constitutes your acceptance of the revised Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Email: [email protected]
Subject Line: Privacy Inquiry

We will respond to your inquiry within seven (7) business days. For data access, correction, or deletion requests, we will process your request within thirty (30) days as required by applicable law.

Last Updated: January 2026